Starbucks @ CityLink (Singapore)

😠 👎[Review: 1 out of 5 stars] Starbucks CityLink

Hi guys, I’m a starbucks lover for many years but today i encountered a very bad or worst service ever at Starbucks – CityLink (Singapore).

I have been purchasing starbucks for many years and from so many branches here in SG, all customer service is good and friendly except for Starbucks @ CityLink #B1-15/17.

This evening my Family and I visited this branch, i went to the counter for order, Guy Staff named Ash asked for my order, as i ordered Midnight Mint Mocha Frappe, i mentioned x 2 of this drink, the cashier named Ash just walked off, and no response/acknowledge to my order.

Mentioned to Ash, I’m using some AIA, i scanned 3 times and pass my starbucks gold card, he said no need card.

So after i waited, Jojo had done the drink Midnight Mint Mocha Frappe but was only 1 drink and not 2.

After Jojo checked, they realized they keyed in only 1 drink and they made me scanned AIA again and i paid for the balance via card.

– All these trouble wouldn’t had occurred should the Guy Staff (Ash) actually listened to my order and not just walk off after asking my order.

– So i noticed there no chocolate powder added on top of the Midnight Mint Mocha Frappe, and i told Jojo and i asked if i can have the chocolate powder and i will add it myself. Now she added the chocolate too much instead, while adding coco on top, Ash and her was just looking at each other and sarcastic smile, as i was just there waiting, so it was obvious to me.

1 star was given as the place is considered clean.

Upon looking at the SHITTY Drink i was served with and i tried to drink the 1st sip, it was so dry despite i had shaked the drink, the coco was just overly added! I can’t even take another sip anymore after that awful taste.

• I’m the type of person that doesn’t like to waste food or drinks, and this is the first Starbucks Drink i ever wasted or not drinking after the 1st Sip!

I’m usually giving good feedbacks to companies and restaurants for good services however i could not take this lying and not give this feedback to Starbucks today.

And this is the SHITTY and Overly Added Coco.


• I’m not afraid to say names although they know who i am since i used my card, more importantly I’m not sure if there were more victims or experiences did to others except myself. I’ve been in customer service line for many years and this is the worst way you could ever treat your customer with order taking, service and preparation of drinks.

Cashier Name: Ash
Barista: Jojo

> Starbucks, please train your barista and cashier well.

I will only avoid going to this Starbucks@CityLink from today forth.


Ignore Hashtags: starbucks, citylink, singapore, coffee, caffeine, starbuckslover, sgstarbucks, blog, feedback

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s